If it's yours: is it a specific bad night, or has it always just felt a bit too firm? Those point to different fixes. If it's someone else's: do you actually know what's uncomfortable, or just that they've mentioned it? "Too firm" and "not what I'm used to" aren't the same complaint.
Firmness is about surface feel. Support is about whether the mattress holds its shape underneath. A mattress can be firmer than ideal and still structurally fine — that's a surface problem either way, self or gift.
Depth range matters more than people expect. Check it before buying, not after — whether it's your own bed or one you haven't personally measured.
Extra blankets, a cheap pad — common attempts that usually fail for practical reasons (bunching, flattening, poor fit), not because the basic idea was wrong.
Care instructions, unusual sizing, a particular way of making the bed. Friction like that matters more for a gift than for your own bed, but it's worth checking either way.
If it's yours: a comfort layer is a small bet next to continuing to live with it or replacing the mattress outright. If it's a gift: it's a small, easy way to actually help — with a real return policy doing the honesty the recipient might not offer you themselves.
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